FAQs

Shipping is calculated and displayed to you at checkout depending on what’s in your order and where it’s being delivered to. We do offer free uk delivery on orders over £25. Our standard rates are applied when you confirm your delivery address at checkout.

All of our orders are shipped from our warehouse in Manchester, UK.

We usually use DHL for most of our shipments.

Deliveries will need to be signed for and carriers are unable to leave consignments anywhere without a signature. Should this be an issue, get in touch and we can try and work something out for you

This can vary depending on where the delivery is being made to. Estimated delivery times will be displayed to you at checkout. If delivery time is critical, do get in touch and we can usually find a way to meet your deadline.

If you’re delivery is to a country outside the European Union, Customs in the delivery country may ask the recipient to pay Import Duty or other local taxes on the goods before allowing them to be delivered. Please be aware of what these costs may be to avoid any unpleasant surprises.

If you have noticed that we have made a mistake with your order, please contact us on +44 (0) 845 600 7323 (Mon-Fri GMT 9am-5pm) or email us at, GoogleMerchShopCS.EU@brandaddition.com and we will help investigate. Please include your order number when emailing customer services to ensure we can help you. Our team works by processing and dispatching orders Monday to Friday between 9am and 5pm (GMT), excluding UK Public Holidays and the whole period from Christmas Eve through to the day after New Year’s Day.

Drop us a line and we can usually arrange the return of most products within 30 days as long as the items are in unused re-saleable condition. If you could include your order number when getting in touch it will help us to arrange your return as quickly as possible.

Except under certain circumstances, the cost of return postage has to be covered by the customer. We’d recommend sending all returns by a tracked service. We can collect if sending the return yourself is difficult, get in touch if you would like a quote.

Drop us a line and we will arrange a refund/replacement for faulty goods. If you could include your order number, a brief description of the fault and a digital photo of any visible issues when getting in touch, it will help us to resolve the problem as quickly as possible.

Contact customer services and we will arrange a refund/replacement for faulty goods. Include your order number, a brief description of the fault and attach a photo of any visible issues when getting in touch, it will help us to resolve the problem as quickly as possible. For more information, please click here to our returns page.

We accept all major credit/debit cards.

Our site only accepts payments in GBP £. For other currencies a conversion fee may be applied by your financial institution.

All visible prices for retail customers include 20% UK VAT as standard. Once at checkout - and your delivery country is selected, your local VAT (and any applicable duty costs) will be applied.

Our team work processing and despatching your orders Monday to Friday between 9am and 5pm (GMT), excluding UK Public Holidays and the whole period from Christmas Eve through to the day after New Year’s Day. Outside of these hours, drop us an email and we’ll get back to you as soon as we’re back in the office.

We respect and value our customers personal information and you can view our privacy policy on our website at the bottom of the page or click here

View our cookie policy on our website at the bottom of the page, named cookies policy settings and you can change this at any time.

View our terms and conditions on our website at the bottom of the page or click here